Privacy Notice

Last updated 10 November 2026.

This notice explains how High Output handles personal information when you visit our website, send us an enquiry or ask for a strategy call.

Who is responsible for your information

EKN Marketing Ltd (company number 14611904) is responsible for the personal information described in this notice. Our registered office is C/O Forest Finance Vision Centre, 5 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB, United Kingdom. For questions or privacy requests, email enquiries@highoutput.co.uk.

What we collect

Our strategy call form asks for your name, email address, company, industry, main goal, preferred advertising platform and monthly paid social spend range. You can choose an answer such as “Not sure” where it applies. We use these answers to understand your enquiry, prepare for a call and reply. If you used an earlier version of the form, we may also hold the message and website you provided.

When you submit the form, we also record when it was received, the page and button used, the referring site where available, and campaign tags in the link you followed. As we respond, we may record correspondence, notes, follow-ups and booking or sales progress. The form uses short-lived checks based on your email and network address to prevent abuse. Our hosting provider may keep technical logs to operate and protect the site.

How we use your information

We use your details to reply, assess whether our services are a fit, arrange a call if you request one and keep track of the conversation. We use campaign information to understand how people find us. We also use technical information to keep the form and site working and prevent spam.

Our lawful basis is our legitimate interest in handling business enquiries, measuring where they come from and securing the site. Where you ask us to take steps towards a contract with you personally, we use the information needed to take those steps. We may keep or disclose information where we have a legal obligation to do so. Sending an enquiry does not subscribe you to marketing emails.

Who can access it

Authorised High Output staff can access enquiries in the WordPress CRM. Hostinger provides website hosting and email services. The CRM sends a notification to our enquiries mailbox with a link to the record. We may share information when the law requires it.

Hostinger and its service providers may process information outside the UK. When UK transfer rules apply, we use a recognised transfer safeguard such as an adequacy regulation or contractual protections. See Hostinger’s data processing addendum, or contact us for details of the safeguards.

How long we keep it

We keep enquiry records and related correspondence while we need them to reply, follow up and manage any work you ask us to do. When deciding how long to keep a closed enquiry, we consider whether there is an ongoing relationship and whether we need the record for legal obligations or to deal with a dispute. We remove information once it is no longer needed for those purposes.

Your rights

You can ask us to give you a copy of your personal information, correct it, delete it or restrict how we use it. In some cases you can ask us to transfer information to you or another provider. These rights depend on the circumstances.

You have the right to object to our use of your information where we rely on legitimate interests. To exercise your rights, email enquiries@highoutput.co.uk.

You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.